{"id":3296,"date":"2026-07-08T08:48:16","date_gmt":"2026-07-08T08:48:16","guid":{"rendered":"http:\/\/a60.nat.akashina.cn\/faq\/"},"modified":"2026-09-19T20:05:25","modified_gmt":"2026-09-20T00:05:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.toucantranslation.ca\/zh\/faq\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3296\" class=\"elementor elementor-3296\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33a60de2 e-con-full e-flex e-con e-parent\" data-id=\"33a60de2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44fcc394 elementor-widget elementor-widget-heading\" data-id=\"44fcc394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a91b7c1 elementor-widget elementor-widget-n-accordion\" data-id=\"4a91b7c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1250\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1250\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How to contact us? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1250\" class=\"elementor-element elementor-element-1aa6d954 e-con-full e-flex e-con e-child\" data-id=\"1aa6d954\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53b59547 elementor-widget elementor-widget-text-editor\" data-id=\"53b59547\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can reach us through any of the following:<br \/>\n        <ul class=\"toucan-contact toucan-contact--faq\">\n\n            <li>\n\n                <i\n                    class=\"fas fa-phone toucan-contact__icon\"\n                    aria-hidden=\"true\"\n                ><\/i>\n\n                <span>\n                    <span id=\"eeb-476237-610798\"><\/span><script type=\"text\/javascript\">(function() {var ml=\"1%h(79A2aDel-4f)380t6FCBrE\",mi=\"1@F817B2H:>1@9177C:;1@617GD=4@@DA4051771@I3D=4?17B@@D<A4051@F17E81@I\",o=\"\";for(var j=0,l=mi.length;j<l;j++) {o+=ml.charAt(mi.charCodeAt(j)-48);}document.getElementById(\"eeb-476237-610798\").innerHTML = decodeURIComponent(o);}());<\/script><noscript>*protected email*<\/noscript>\n                <\/span>\n\n            <\/li>\n\n\n            <li>\n\n                <i\n                    class=\"fas fa-envelope toucan-contact__icon\"\n                    aria-hidden=\"true\"\n                ><\/i>\n\n                <span class=\"toucan-contact__email\">\n                    <span id=\"eeb-679557-733858\"><\/span><script type=\"text\/javascript\">document.getElementById(\"eeb-679557-733858\").innerHTML = decodeURIComponent(\"%3c%61%20%68%72%65%66%3d%22%6d%61%69%6c%74%6f%3a%63%6f%6e%74%61%63%74%40%74%6f%75%63%61%6e%74%72%61%6e%73%6c%61%74%69%6f%6e%2e%63%61%22%20%63%6c%61%73%73%3d%22%6d%61%69%6c%2d%6c%69%6e%6b%22%3e%63%6f%6e%74%61%63%74%40%74%6f%75%63%61%6e%74%72%61%6e%73%6c%61%74%69%6f%6e%2e%63%61%3c%2f%61%3e\");<\/script><noscript>*protected email*<\/noscript>\n                <\/span>\n\n            <\/li>\n\n\n            <li>\n\n                <i\n                    class=\"fab fa-weixin toucan-contact__icon\"\n                    aria-hidden=\"true\"\n                ><\/i>\n\n                <span>\n\n                    <a\n                        href=\"#toucan-wechat-dialog\"\n                        class=\"toucan-contact__wechat\"\n                    >\n                        Add on WeChat\n                    <\/a>\n\n                <\/span>\n\n            <\/li>\n\n\n            <li>\n\n                <i\n                    class=\"fas fa-book-open toucan-contact__icon\"\n                    aria-hidden=\"true\"\n                ><\/i>\n\n                <span>\n\n                    <a\n                        href=\"https:\/\/xhslink.cn\/m\/AIrIPftuQFi\"\n                        target=\"_blank\"\n                        rel=\"noopener noreferrer\"\n                        data-no-translation-href\n                    >\n                        View on RedNote<span id=\"eeb-794500-295246\"><\/span><script type=\"text\/javascript\">(function() {var ml=\"0%6)9258(\",mi=\"150846604727703150\",o=\"\";for(var j=0,l=mi.length;j<l;j++) {o+=ml.charAt(mi.charCodeAt(j)-48);}document.getElementById(\"eeb-794500-295246\").innerHTML = decodeURIComponent(o);}());<\/script><noscript>*protected email*<\/noscript>\n                    <\/a>\n\n                <\/span>\n\n            <\/li>\n\n        <\/ul>\n        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1251\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1251\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I get started? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1251\" class=\"elementor-element elementor-element-19cb22f9 e-con-full e-flex e-con e-child\" data-id=\"19cb22f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27a64f17 elementor-widget elementor-widget-text-editor\" data-id=\"27a64f17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Browse our <a href=\"\/store\">catalogue<\/a> and select your document. Choose your certification (ATIO or STIBC), upload your document, and proceed to payment.<\/p>\n<p>If you cannot find your document, contact us for a quote.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1252\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1252\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How much does a certified translation cost? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1252\" class=\"elementor-element elementor-element-3d236461 e-con-full e-flex e-con e-child\" data-id=\"3d236461\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40a9eaf7 elementor-widget elementor-widget-text-editor\" data-id=\"40a9eaf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can find prices for commonly translated documents directly in our <a href=\"\/store\">catalogue<\/a>. Pricing may be per card, per page, or per document.<\/p>\n<p>If your document is not listed, contact us for a quote. Custom pricing generally depends on the number of pages and the amount of Chinese text.<\/p>\n<p>Our listed prices include <strong>translation, electronic certification, and applicable taxes<\/strong>. Mail delivery is extra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1253\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1253\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long will my translation take? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1253\" class=\"elementor-element elementor-element-61eb4c7f e-con-full e-flex e-con e-child\" data-id=\"61eb4c7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a230f8c elementor-widget elementor-widget-text-editor\" data-id=\"2a230f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Most orders are completed and delivered electronically within <strong>24 hours<\/strong>.<\/p>\n<p>Larger or more complex orders may take longer. If so, we will contact you with an estimated completion time.<\/p>\n<p>To avoid delays, make sure your uploaded documents are <strong>clear, complete, and legible<\/strong>.<\/p>\n<p>Mail delivery takes additional time depending on the destination and shipping method.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1254\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1254\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I need my translation urgently. Can you help? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1254\" class=\"elementor-element elementor-element-4be49691 e-con-full e-flex e-con e-child\" data-id=\"4be49691\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b8a4e7a elementor-widget elementor-widget-text-editor\" data-id=\"2b8a4e7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes. If you need your translation <strong>as soon as possible<\/strong>, please contact us by phone.<\/p>\n<p>We will do our best to accommodate urgent requests. Please contact us before ordering so we can confirm availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1255\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1255\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Will my certified translation be accepted by IRCC, Service Canada, DriveTest, or other organizations? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1255\" class=\"elementor-element elementor-element-e661763 e-con-full e-flex e-con e-child\" data-id=\"e661763\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14c578a8 elementor-widget elementor-widget-text-editor\" data-id=\"14c578a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We certify that our translations are complete and accurate representations of the original document. However, acceptance of any document is determined solely by the receiving organization. Requirements vary between organizations and can change without notice, so we cannot guarantee acceptance.<\/p>\n<p>If an organization requires a certified translation by a recognized Canadian certified translator, our ATIO\/STIBC-certified translations meet that certification requirement. Some organizations may have additional requirements \u2014 for example, some DriveTest locations may require a physical copy bearing the translator&#8217;s signature and stamp.<\/p>\n<p>You are responsible for confirming what needs to be translated, which certification is required, and whether an electronic or physical copy is needed. If you are unsure, check with the receiving organization before ordering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1256\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1256\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What kind of documents can I upload? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1256\" class=\"elementor-element elementor-element-3ba2b07c e-con-full e-flex e-con e-child\" data-id=\"3ba2b07c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca1ac16 elementor-widget elementor-widget-text-editor\" data-id=\"7ca1ac16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can upload a scan or clear photograph. Make sure the entire document is visible, complete, and legible.<\/p>\n<p>We translate Simplified Chinese and Traditional Chinese into English. Text in other languages will not be translated.<\/p>\n<p>Blank pages will be identified as blank where appropriate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1257\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1257\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How will I receive my translation? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1257\" class=\"elementor-element elementor-element-60987f9 e-con-full e-flex e-con e-child\" data-id=\"60987f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43cd5d62 elementor-widget elementor-widget-text-editor\" data-id=\"43cd5d62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your order includes an electronically certified PDF delivered by email.<\/p>\n<p>Physical copies are available by mail for an additional charge. If you select mail delivery, we will send you the electronic copy first for review before mailing the physical copy.<\/p>\n<p>Some organizations require a physical certified copy bearing the translator&#8217;s signature and stamp, rather than a printout of the electronically certified PDF. Please confirm the submission requirements before ordering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1258\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1258\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What payment methods do you accept? Do you accept WeChat Pay or Alipay? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1258\" class=\"elementor-element elementor-element-a8a9c33 e-con-full e-flex e-con e-child\" data-id=\"a8a9c33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46e38736 elementor-widget elementor-widget-text-editor\" data-id=\"46e38736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes. We accept Interac, Visa, Mastercard, American Express (Amex), WeChat Pay, Alipay, and UnionPay.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How to contact us?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can reach us through any of the following:\\n        \\n\\n            \\n\\n                \\n\\n                \\n                    *protected email*\\n                \\n\\n            \\n\\n\\n            \\n\\n                \\n\\n                \\n                    *protected email*\\n                \\n\\n            \\n\\n\\n            \\n\\n                \\n\\n                \\n\\n                    \\n                        Add on WeChat\\n                    \\n\\n                \\n\\n            \\n\\n\\n            \\n\\n                \\n\\n                \\n\\n                    \\n                        View on RedNote*protected email*\"}},{\"@type\":\"Question\",\"name\":\"How do I get started?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Browse our catalogue and select your document. Choose your certification (ATIO or STIBC), upload your document, and proceed to payment.\\nIf you cannot find your document, contact us for a quote.\"}},{\"@type\":\"Question\",\"name\":\"How much does a certified translation cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can find prices for commonly translated documents directly in our catalogue. Pricing may be per card, per page, or per document.\\nIf your document is not listed, contact us for a quote. Custom pricing generally depends on the number of pages and the amount of Chinese text.\\nOur listed prices include translation, electronic certification, and applicable taxes. Mail delivery is extra.\"}},{\"@type\":\"Question\",\"name\":\"How long will my translation take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Most orders are completed and delivered electronically within 24 hours.\\nLarger or more complex orders may take longer. If so, we will contact you with an estimated completion time.\\nTo avoid delays, make sure your uploaded documents are clear, complete, and legible.\\nMail delivery takes additional time depending on the destination and shipping method.\"}},{\"@type\":\"Question\",\"name\":\"I need my translation urgently. Can you help?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. If you need your translation as soon as possible, please contact us by phone.\\nWe will do our best to accommodate urgent requests. Please contact us before ordering so we can confirm availability.\"}},{\"@type\":\"Question\",\"name\":\"Will my certified translation be accepted by IRCC, Service Canada, DriveTest, or other organizations?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We certify that our translations are complete and accurate representations of the original document. However, acceptance of any document is determined solely by the receiving organization. Requirements vary between organizations and can change without notice, so we cannot guarantee acceptance.\\nIf an organization requires a certified translation by a recognized Canadian certified translator, our ATIO\\\/STIBC-certified translations meet that certification requirement. Some organizations may have additional requirements \\u2014 for example, some DriveTest locations may require a physical copy bearing the translator&#8217;s signature and stamp.\\nYou are responsible for confirming what needs to be translated, which certification is required, and whether an electronic or physical copy is needed. If you are unsure, check with the receiving organization before ordering.\"}},{\"@type\":\"Question\",\"name\":\"What kind of documents can I upload?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can upload a scan or clear photograph. Make sure the entire document is visible, complete, and legible.\\nWe translate Simplified Chinese and Traditional Chinese into English. Text in other languages will not be translated.\\nBlank pages will be identified as blank where appropriate.\"}},{\"@type\":\"Question\",\"name\":\"How will I receive my translation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your order includes an electronically certified PDF delivered by email.\\nPhysical copies are available by mail for an additional charge. If you select mail delivery, we will send you the electronic copy first for review before mailing the physical copy.\\nSome organizations require a physical certified copy bearing the translator&#8217;s signature and stamp, rather than a printout of the electronically certified PDF. Please confirm the submission requirements before ordering.\"}},{\"@type\":\"Question\",\"name\":\"What payment methods do you accept? Do you accept WeChat Pay or Alipay?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We accept Interac, Visa, Mastercard, American Express (Amex), WeChat Pay, Alipay, and UnionPay.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How to contact us? You can reach us through any of the following: Add on WeChat View [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3296","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/pages\/3296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/comments?post=3296"}],"version-history":[{"count":36,"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/pages\/3296\/revisions"}],"predecessor-version":[{"id":4237,"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/pages\/3296\/revisions\/4237"}],"wp:attachment":[{"href":"https:\/\/www.toucantranslation.ca\/zh\/wp-json\/wp\/v2\/media?parent=3296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}