Frequently Asked Questions
How to contact us?
You can reach us through any of the following:
How do I get started?
Browse our catalogue and select your document. Choose your certification (ATIO or STIBC), upload your document, and proceed to payment.
If you cannot find your document, contact us for a quote.
How much does a certified translation cost?
You can find prices for commonly translated documents directly in our catalogue. Pricing may be per card, per page, or per document.
If your document is not listed, contact us for a quote. Custom pricing generally depends on the number of pages and the amount of Chinese text.
Our listed prices include translation, electronic certification, and applicable taxes. Mail delivery is extra.
How long will my translation take?
Most orders are completed and delivered electronically within 24 hours.
Larger or more complex orders may take longer. If so, we will contact you with an estimated completion time.
To avoid delays, make sure your uploaded documents are clear, complete, and legible.
Mail delivery takes additional time depending on the destination and shipping method.
I need my translation urgently. Can you help?
Yes. If you need your translation as soon as possible, please contact us by phone.
We will do our best to accommodate urgent requests. Please contact us before ordering so we can confirm availability.
Will my certified translation be accepted by IRCC, Service Canada, DriveTest, or other organizations?
We certify that our translations are complete and accurate representations of the original document. However, acceptance of any document is determined solely by the receiving organization. Requirements vary between organizations and can change without notice, so we cannot guarantee acceptance.
If an organization requires a certified translation by a recognized Canadian certified translator, our ATIO/STIBC-certified translations meet that certification requirement. Some organizations may have additional requirements — for example, some DriveTest locations may require a physical copy bearing the translator’s signature and stamp.
You are responsible for confirming what needs to be translated, which certification is required, and whether an electronic or physical copy is needed. If you are unsure, check with the receiving organization before ordering.
What kind of documents can I upload?
You can upload a scan or clear photograph. Make sure the entire document is visible, complete, and legible.
We translate Simplified Chinese and Traditional Chinese into English. Text in other languages will not be translated.
Blank pages will be identified as blank where appropriate.
How will I receive my translation?
Your order includes an electronically certified PDF delivered by email.
Physical copies are available by mail for an additional charge. If you select mail delivery, we will send you the electronic copy first for review before mailing the physical copy.
Some organizations require a physical certified copy bearing the translator’s signature and stamp, rather than a printout of the electronically certified PDF. Please confirm the submission requirements before ordering.
What payment methods do you accept? Do you accept WeChat Pay or Alipay?
Yes. We accept Interac, Visa, Mastercard, American Express (Amex), WeChat Pay, Alipay, and UnionPay.